An open office reduces friction

(Extracted from Bloomberg on Bloomberg)

I’ve always believed that management’s ability to influence work habits through edict is limited. Ordering something gets it done, perhaps. When you turn your back, though, employees tend to regress to the same old ways.

… Ours is an open plan layout. People must develop the ability to concentrate, despite myriad distractions. But the good part is, they absorb information peripherally while focusing elsewhere. Openness also constantly puts them in front of their peers, preventing childish fantasies that coworkers are out to get them. As is true with markets, transparency produces fairness. I issue proclamations telling everyone to work together, but it’s the lack of walls that really makes them do it.

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